Luxury Retail Security Officer | Customer Care & CCTV Pro

bidvestnoonan; Brighton; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

Full uniform provided

Paid annual leave

Company pension scheme

Ongoing training and development

Career progression and promotion

Access to Employee Benefits Platform

Full site-specific training and on-...

Job summary

Bidvest Noonan is seeking vigilant Retail Security Officers to join a prestigious high-end retail client. You will safeguard premises, assist customers and maintain a secure shopping environment with a professional presence.

The role emphasizes customer service excellence, proactive security, and adherence to client procedures. Training and site-specific guidance ensure you perform effectively in a premium retail setting.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence.
• Excellent communication and customer service skills.
• A professional appearance and approachable manner.
• Strong observation skills and attention to detail.
• The ability to remain calm and professional under pressure.
• A proactive approach to security and the ability to identify potential risks.
• Reliability, punctuality and a strong work ethic.
• The ability to work independently and as part of a team.

Responsibilities

• Maintain a highly visible and professional security presence throughout the store.
• Deliver exceptional customer service, ensuring customers and visitors receive a friendly, professional and welcoming experience.
• Conduct regular internal and external patrols to ensure the premises and surrounding areas remain safe and secure.
• Monitor access points and ensure that only authorised personnel enter restricted areas.
• Proactively operate and monitor CCTV systems to identify suspicious activity and record footage of evidential value when required.
• Identify, prevent and respond appropriately to incidents of theft, suspicious behaviour and other security-related concerns.
• Respond promptly and professionally to security incidents, emergencies and alarm activations.
• Provide First Aid assistance when required, within the scope of your training.
• Report all security incidents, system failures and potential risks to the appropriate line management.
• Maintain accurate records, incident reports and daily occurrence logs.
• Work in accordance with SIA regulations, company policies, client procedures and site specific operating instructions.
• Build and maintain positive working relationships with the client, colleagues and members of the public.
• Support the achievement of operational targets and contribute towards maintaining Bidvest Noonan's reputation as the client's Partner of Choice.

Skills

Communication

Customer service

Professional appearance

Observation skills

Team player

Education

SIA Door Supervisor Licence

First Aid qualification

CCTV Licence

Tools

CCTV system operation

Job description

Bidvest Noonan is seeking vigilant Retail Security Officers to join a prestigious high-end retail client. You will safeguard premises, assist customers and maintain a secure shopping environment with a professional presence.

The role emphasizes customer service excellence, proactive security, and adherence to client procedures. Training and site-specific guidance ensure you perform effectively in a premium retail setting.