Retail Security Officer

bidvestnoonan; Brighton; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

Full uniform provided

Paid annual leave

Company pension scheme

Ongoing training and development

Career progression and promotion

Access to Employee Benefits Platform

Full site-specific training and on-...

Job summary

Bidvest Noonan is seeking vigilant Retail Security Officers to join a prestigious high-end retail client. You will safeguard premises, assist customers and maintain a secure shopping environment with a professional presence.

The role emphasizes customer service excellence, proactive security, and adherence to client procedures. Training and site-specific guidance ensure you perform effectively in a premium retail setting.

Qualifications

• Valid SIA Door Supervisor or Security Guarding Licence.
• Excellent communication and customer service skills.
• A professional appearance and approachable manner.
• Strong observation skills and attention to detail.
• The ability to remain calm and professional under pressure.
• A proactive approach to security and the ability to identify potential risks.
• Reliability, punctuality and a strong work ethic.
• The ability to work independently and as part of a team.

Responsibilities

• Maintain a highly visible and professional security presence throughout the store.
• Deliver exceptional customer service, ensuring customers and visitors receive a friendly, professional and welcoming experience.
• Conduct regular internal and external patrols to ensure the premises and surrounding areas remain safe and secure.
• Monitor access points and ensure that only authorised personnel enter restricted areas.
• Proactively operate and monitor CCTV systems to identify suspicious activity and record footage of evidential value when required.
• Identify, prevent and respond appropriately to incidents of theft, suspicious behaviour and other security-related concerns.
• Respond promptly and professionally to security incidents, emergencies and alarm activations.
• Provide First Aid assistance when required, within the scope of your training.
• Report all security incidents, system failures and potential risks to the appropriate line management.
• Maintain accurate records, incident reports and daily occurrence logs.
• Work in accordance with SIA regulations, company policies, client procedures and site specific operating instructions.
• Build and maintain positive working relationships with the client, colleagues and members of the public.
• Support the achievement of operational targets and contribute towards maintaining Bidvest Noonan's reputation as the client's Partner of Choice.

Skills

Communication

Customer service

Professional appearance

Observation skills

Team player

Education

SIA Door Supervisor Licence

First Aid qualification

CCTV Licence

Tools

CCTV system operation

Job description

Bidvest Noonan is delighted to offer an exciting opportunity for enthusiastic and professional Retail Security Officers to join our team, working alongside one of our most prestigious clients within a high-end retail environment.

We are looking for individuals who take pride in delivering exceptional customer service while maintaining the highest standards of security and professionalism. The ideal candidate will be approachable, well-presented, organised, proactive and energetic, with a strong commitment to going above and beyond to exceed client expectations. As a Retail Security Officer, you will play a key role in protecting the client's premises, colleagues, customers and assets, while creating a safe, secure and welcoming shopping environment.

Key Responsibilities

• Maintain a highly visible and professional security presence throughout the store.
• Deliver exceptional customer service, ensuring customers and visitors receive a friendly, professional and welcoming experience.
• Conduct regular internal and external patrols to ensure the premises and surrounding areas remain safe and secure.
• Monitor access points and ensure that only authorised personnel enter restricted areas.
• Proactively operate and monitor CCTV systems to identify suspicious activity and record footage of evidential value when required.
• Identify, prevent and respond appropriately to incidents of theft, suspicious behaviour and other security-related concerns.
• Respond promptly and professionally to security incidents, emergencies and alarm activations.
• Provide First Aid assistance when required, within the scope of your training.
• Report all security incidents, system failures and potential risks to the appropriate line management.
• Maintain accurate records, incident reports and daily occurrence logs.
• Work in accordance with SIA regulations, company policies, client procedures and site specific operating instructions.
• Build and maintain positive working relationships with the client, colleagues and members of the public.
• Support the achievement of operational targets and contribute towards maintaining Bidvest Noonan's reputation as the client's Partner of Choice.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• Excellent communication and customer service skills.
• A professional appearance and approachable manner.
• Strong observation skills and attention to detail.
• The ability to remain calm and professional under pressure.
• A proactive approach to security and the ability to identify potential risks.
• Reliability, punctuality and a strong work ethic.
• The ability to work independently and as part of a team.

Desirable Qualifications and Experience

• Valid CCTV Licence.
• First Aid qualification.
• Good IT and computer skills.
• Previous experience within retail security or a luxury retail environment.
• Experience operating CCTV systems and managing security incidents.

What We Offer

• Full uniform provided.
• Paid annual leave.
• Company pension scheme.
• Ongoing training and development.
• Career progression and promotion opportunities.
• Access to our Employee Benefits Platform, offering exclusive savings, discounts, cashback and shopping cards at major retailers.
• Full site-specific training and support to help you succeed in your role.

Training and Development

Full site-specific training will be provided to successful candidates to ensure they understand the client's expectations, security procedures and operational requirements.

Join Bidvest Noonan and become part of a professional team committed to delivering outstanding security and customer service in a prestigious retail environment.

About Us

'For nearly 50 years, we've played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, "to proudly create safer and healthier communities today, for tomorrow." It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve- now and for generations to come. 'When you join Bidvest Noonan, you're joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'