Retail Security Officer — Customer Safety & Loss Prevention

Constant; Tweed Heads; On-site; AUD 30,000 - 36,000; Part time

Job summary

CONSTANT is seeking a part-time Security Officer to support a well-known retailer in Tweed Heads. The role aligns with Level 1 of the Security Services Award, with shifts discussed at phone screening.

Primary duties include deterring theft, maintaining a safe shopping environment, and reporting incidents to security teams. This permanent position requires a current security licence, First Aid/CPR certifications, and strong communication.

Qualifications

• Current security licence (state/territory).
• Nationally accredited First Aid and CPR certifications.
• Excellent verbal and written communication skills.
• Ability to obtain or maintain any additional checks (RSA, Working with Children Check).

Responsibilities

• Provide a customer service and safety presence at entries and points of payment maintaining an effective security presence.
• Perform visual surveillance to identify and deter theft, shoplifting, or suspicious activity.
• Provide swift and professional responses to incidents, supporting staff and emergency procedures as appropriate.
• Support adherence to both the retailer and Constant's operational, safety, and security protocols.
• Deliver respectful and professional assistance to staff, customers, and delivery teams during busy trading periods.
• Accurately complete electronic shift, incident, and compliance reports.
• Engage with management, emergency services, and wider security teams as needed.
• Uphold Constant's core values: Integrity, Community, Collaboration, Excellence, and Innovation.

Skills

Security licence

First Aid CPR

Customer service

Communication

Teamwork

Job description

CONSTANT is seeking a part-time Security Officer to support a well-known retailer in Tweed Heads. The role aligns with Level 1 of the Security Services Award, with shifts discussed at phone screening.

Primary duties include deterring theft, maintaining a safe shopping environment, and reporting incidents to security teams. This permanent position requires a current security licence, First Aid/CPR certifications, and strong communication.