Part-Time Retail Security Pro with Customer Care & Growth

Securecorp; North Lakes; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Level 3 Award rates + superannuation

Employee Wellbeing Platform discounts

Access to EAP

Career development opportunities

Job summary

Securecorp is seeking a professional Retail Security Officer for a busy North Lakes retail precinct. You will protect the precinct, deter theft, monitor activity and deliver excellent customer service to retailers, staff and visitors.

This part-time role operates a fortnightly rotating roster across Thursday, Friday and Saturday with morning, afternoon and evening shifts, offering competitive Level 3 Award rates plus superannuation and opportunities for career progression within a national

Qualifications

• Current Queensland Security Licence with Crowd Control endorsement (mandatory).
• Current First Aid and CPR certifications.
• Previous experience in retail security or customer-facing security role.
• Strong communication, observation and conflict resolution skills.
• Ability to stay calm and proactive in incidents.

Responsibilities

• Maintain a visible and professional security presence throughout the retail precinct.
• Deliver friendly, professional customer service while assisting retailers, employees and visitors.
• Conduct regular foot patrols to identify security risks and potential hazards.
• Monitor activity and address theft, antisocial behaviour and loss prevention concerns.
• Respond to incidents, alarms, emergencies and complaints promptly and appropriately.
• Support access control, crowd management and enforcement of site rules.
• Liaise with retailers, site management and emergency services as required.
• De-escalate situations using effective communication and conflict resolution skills.
• Complete accurate incident reports and daily logs.
• Follow all site procedures and safety requirements.

Skills

Security licence with Crowd Control (Q

First Aid & CPR

Retail security experience

Communication skills

Written reporting

Job description

Securecorp is seeking a professional Retail Security Officer for a busy North Lakes retail precinct. You will protect the precinct, deter theft, monitor activity and deliver excellent customer service to retailers, staff and visitors.

This part-time role operates a fortnightly rotating roster across Thursday, Friday and Saturday with morning, afternoon and evening shifts, offering competitive Level 3 Award rates plus superannuation and opportunities for career progression within a national