Security concierge

AIG; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

AIG in Melbourne is seeking an experienced Security Officer / concierge to join our team, delivering customer service and maintaining a strong security presence in the centre.

The role involves monitoring CCTV, access control, incident reporting, liaising with emergency services, and responding to incidents and alarms, with the ability to work independently or as part of a team.

Qualifications

• Strong communication and report-writing skills.
• A proactive approach to security and customer service.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Deliver exceptional customer service and maintain a strong security presence throughout the centre.
• Monitor and operate CCTV systems, alarms, and security systems
• Conduct patrols and maintain a safe and secure environment
• Respond to incidents, emergencies, and alarm activations
• Assess and manage security risks and potential threats
• Manage access control and contractor movements
• Complete incident reports, logs, and relevant documentation accurately
• Liaise with retailers, centre management, contractors, and emergency services when required

Skills

Communication

Report writing

Customer service

Independent work

Teamwork

Job description

We are seeking experienced and reliable Security Officer / concierge to join our team.

This role is ideal for security professionals who have strong building security experience, and the ability to work independently.

Key Responsibilities

• Deliver exceptional customer service and maintain a strong security presence throughout the centre
• Monitor and operate CCTV systems, alarms, and security systems
• Conduct patrols and maintain a safe and secure environment
• Respond to incidents, emergencies, and alarm activations
• Assess and manage security risks and potential threats
• Manage access control and contractor movements
• Complete incident reports, logs, and relevant documentation accurately
• Liaise with retailers, centre management, contractors, and emergency services when required

Skills & Experience

To be successful in this role, you will have:

• Strong communication and report-writing skills
• A proactive approach to security and customer service
• Ability to work effectively both independently and as part of a team