Luxury Retail Operations & Client Services Coordinator

LVMH; Sydney; Hybrid; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Tiffany & Co. is hiring an Operations Coordinator for our Pitt Street store in Sydney. You will oversee Back of House activities, coordinating merchandising, customer service and client services to deliver exceptional luxury service.

Reporting to the Operations Team Manager, you will manage repair/service orders, respond to customer inquiries, and apply consultative selling to deepen client relationships while supporting a high standards of service and efficiency.

Qualifications

• Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry.
• Problem solving ability
• Excellent communication skills - verbal and written
• Solid attention to detail and problem-solving capabilities
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays

Responsibilities

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Job description

Tiffany & Co. is hiring an Operations Coordinator for our Pitt Street store in Sydney. You will oversee Back of House activities, coordinating merchandising, customer service and client services to deliver exceptional luxury service.

Reporting to the Operations Team Manager, you will manage repair/service orders, respond to customer inquiries, and apply consultative selling to deepen client relationships while supporting a high standards of service and efficiency.