Luxury Retail Operations Coordinator

LVMH; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Tiffany & Co. in Brisbane is seeking an Operations Coordinator to oversee Back of House, Merchandising, Customer Service and Client Services.

Reporting to the Operations Team Manager, you will ensure smooth store operations and exceptional service standards. The role requires 1–2 years retail stock management experience, strong communication, problem solving and multitasking, with flexibility to work evenings, weekends and public holidays.

Qualifications

• Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
• Problem solving ability
• Excellent communication skills - verbal and written
• Solid attention to detail and problem-solving capabilities
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays

Responsibilities

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Skills

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Multi-tasking

Flexibility

Tools

MS Word

Excel

MIPS

Job description

Tiffany & Co. in Brisbane is seeking an Operations Coordinator to oversee Back of House, Merchandising, Customer Service and Client Services.

Reporting to the Operations Team Manager, you will ensure smooth store operations and exceptional service standards. The role requires 1–2 years retail stock management experience, strong communication, problem solving and multitasking, with flexibility to work evenings, weekends and public holidays.