Operations Coordinator | Full-Time | Pitt Street

Tiffany & Co; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Tiffany & Co. in Sydney's Pitt Street store is seeking an Operations Coordinator to join the team on a full-time basis. You will oversee Back of House activities, coordinating Merchandising, Customer Service and Client Services to ensure flawless operation and exemplary service.

The role emphasizes hands-on stock management, fast problem solving, and strong communication with colleagues and clients. Flexibility to work evenings and weekends is valued as part of delivering the Tiffany experience.

Qualifications

• 1–2 years retail stock management/inventory control experience, preferably within the jewelry industry.
• Strong problem solving and attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal and multitasking abilities.

Responsibilities

• Oversee back-of-house operations including coordination of Merchandising, Customer Service and Client Services.
• Ensure repair and service orders are managed promptly following Tiffany guidelines and procedures.
• Respond to customer inquiries via telephone, email or in person with high standards of resolution.
• Apply consultative selling and product knowledge to build ongoing client relationships.

Skills

Customer service

Communication

Stock management

Problem solving

Multi-tasking

Attention to detail

Interpersonal skills

Time management

Tools

MS Word

Excel

MIPS

Job description

Operations Coordinator | Full-Time | Pitt Street

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.With a heritage of design innovation and exceptional service, Tiffany & Co. is renownedas one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions drivenprofessional to join the team as an OperationsCoordinator.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Operations Team Manager, the Operations Coordinator willeffectivelyoversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
• Problem solving ability
• Excellent communication skills - verbal and written
• Solid attention to detail and problem-solving capabilities
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays