Brisbane Ops Coordinator — Back-of-House & Client Services

Tiffany & Co.; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Career development

Job summary

Tiffany & Co. Brisbane is seeking an Operations Coordinator to oversee Back of House activities, including Merchandising, Customer Service and Client Services in our store.

Reporting to the Operations Team Manager, you will ensure service orders, inquiries and product knowledge are delivered with grace, while supporting client relationships and store performance.

This role offers a competitive salary, training from Tiffany & Co. and generous employee discounts.

Qualifications

• Minimum 1-2 years retail stock management/inventory control experience.
• Problem solving ability.
• Excellent communication skills - verbal and written.
• Solid attention to detail and problem-solving capabilities.
• Strong interpersonal skills.
• Proven multi-tasking experience with an ability to meet deadlines.
• Advanced skills in MS Word, Excel and MIPS.
• Flexible working availability, including evenings, weekends and public holidays.

Responsibilities

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Skills

Problem solving

Communication

Attention to detail

Interpersonal skills

Multi-tasking

Flexible schedule

Tools

MS Word

MS Excel

MIPS

Job description

Tiffany & Co. Brisbane is seeking an Operations Coordinator to oversee Back of House activities, including Merchandising, Customer Service and Client Services in our store.

Reporting to the Operations Team Manager, you will ensure service orders, inquiries and product knowledge are delivered with grace, while supporting client relationships and store performance.

This role offers a competitive salary, training from Tiffany & Co. and generous employee discounts.