Back-of-House Operations Lead - Inventory & Service

LVMH; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. is expanding its Pitt Street store and seeking an Operations Executive to oversee Back of House, including merchandising, customer service and client services. You will drive stock control, receiving/shipping, and staff development to deliver exceptional service.

Reporting to the Store Manager, you will coordinate repairs, post-sale offerings, and ensure compliance with transport and customs. The role requires jewelry industry experience and strong leadership capabilities.

Qualifications

• Tertiary Certificate or equivalent life / work experience.
• Minimum three years retail stock management/inventory control preferably within the jewelry industry.
• Problem solving ability.
• Excellent communication skills - verbal and written.
• Strong interpersonal skills.
• Proven multi-tasking experience with an ability to meet deadlines.
• Advanced skills in MS Word, Excel and MIPS.
• Flexible working availability, including evenings, weekends and public holidays.

Responsibilities

• Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels.
• Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings.
• Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings.
• Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance.
• Partner with store management to ensure all back of house processes and systems support required service standards.
• Manage, coach, develop and train staff.

Skills

Problem solving

Excellent communication

Interpersonal skills

Multi-tasking

Education

Tertiary Certificate or equivalent life / work experience

Tools

MS Word

Excel

MIPS

Job description

Tiffany & Co. is expanding its Pitt Street store and seeking an Operations Executive to oversee Back of House, including merchandising, customer service and client services. You will drive stock control, receiving/shipping, and staff development to deliver exceptional service.

Reporting to the Store Manager, you will coordinate repairs, post-sale offerings, and ensure compliance with transport and customs. The role requires jewelry industry experience and strong leadership capabilities.