Luxury Reservations Agent: Opera PMS & Guest Delight

Shangri-La-Hotels; The Rocks; On-site; AUD 34,000 - 44,000; Full time

Job summary

Shangri-La Sydney is seeking a passionate Reservations Agent to represent our luxury property. You will handle guest inquiries, provide information about the hotel, location facilities, and outlets, and guide guests toward choosing Shangri-La for their stay.

The role emphasizes telephone service, accuracy in Opera PMS, and personalized guest experiences. You’ll work in a dynamic team, with a rotating roster including overnights, and grow your career with an internationally renowned brand.

Qualifications

• Previous hotel reservations experience required.
• Proficient with Opera PMS or quick to learn.
• Excellent communication and multitasking abilities.
• Able to work rotating rosters, including overnights.
• Full-time availability.

Responsibilities

• Create a memorable first impression by warmly welcoming guests.
• Manage incoming calls with professionalism and cheer.
• Anticipate guest needs and deliver personalized touches.
• Liaise with hotel colleagues to ensure seamless service.
• Maintain accurate guest profiles in Opera PMS.
• Handle requests and resolve issues with initiative and care.
• Stay calm under pressure during busy shifts.

Skills

Multitasking

Excellent communication

Hospitality experience

Tools

Opera PMS

Job description

Shangri-La Sydney is seeking a passionate Reservations Agent to represent our luxury property. You will handle guest inquiries, provide information about the hotel, location facilities, and outlets, and guide guests toward choosing Shangri-La for their stay.

The role emphasizes telephone service, accuracy in Opera PMS, and personalized guest experiences. You’ll work in a dynamic team, with a rotating roster including overnights, and grow your career with an internationally renowned brand.