Luxury Reservations Agent - Upsell & Guest Experience

Park Hyatt; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary shift meals

Discounts for Spa and F&B

Hyatt accommodation benefits

Learning and development programs

Paid family leave

Job summary

Park Hyatt Sydney is seeking a Reservation Agent to manage guest reservations across all channels, reporting to the Guest Relations Executive. The role offers an inclusive environment within a dynamic team and opportunities to develop a hospitality career either in Australia or overseas.

You will handle bookings, monitor room inventory, upsell on every call, and apply revenue management strategies to maximize occupancy and guest satisfaction. Training and development are emphasized.

Qualifications

• Good computer skills, particularly in MS Office.
• Ability to work under pressure.
• Positive, can-do attitude.
• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera/Fidelio is desirable.

Responsibilities

• Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments.
• Monitoring inventory of rooms.
• Ensure active Upselling in every sales call.
• Apply established Revenue Management strategies and tactics.

Skills

MS Office

Work under pressure

Positive attitude

Education

Diploma/certificate in Hospitality or Tourism Management

Tools

Opera

Fidelio

Job description

Park Hyatt Sydney is seeking a Reservation Agent to manage guest reservations across all channels, reporting to the Guest Relations Executive. The role offers an inclusive environment within a dynamic team and opportunities to develop a hospitality career either in Australia or overseas.

You will handle bookings, monitor room inventory, upsell on every call, and apply revenue management strategies to maximize occupancy and guest satisfaction. Training and development are emphasized.