Guest Reservations & Experience Specialist

Colonial Group; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Colonial Group in Sydney is seeking a Reservations Agent to manage guest inquiries, confirm room availability and rates, and handle modifications and cancellations with care.

You will upsell upgrades and special amenities while collaborating with front office and events teams to ensure seamless check-ins and a memorable stay for guests.

Experience in hospitality and proficiency with reservation systems are assets in delivering outstanding guest experiences every day.

Qualifications

• Customer service orientation is essential.
• Experience in hospitality is preferred.
• Proficiency with reservation systems is a plus.
• Strong problem-solving skills under pressure.
• Team player with a can-do attitude.

Responsibilities

• Manage reservations via phone, email, and online platforms.
• Be the first point of contact for inquiries, modifications, and cancellations.
• Allocate rooms based on guest preferences and availability.
• Process payments accurately and securely.

Skills

Customer service

Communication skills

Reservation systems

Problem solving

Team player

Tools

Property Management System (PMS)

Job description

Colonial Group in Sydney is seeking a Reservations Agent to manage guest inquiries, confirm room availability and rates, and handle modifications and cancellations with care.

You will upsell upgrades and special amenities while collaborating with front office and events teams to ensure seamless check-ins and a memorable stay for guests.

Experience in hospitality and proficiency with reservation systems are assets in delivering outstanding guest experiences every day.