Luxury Reservations Agent — Guest Experience Expert

Shangri-La Group; The Rocks; On-site; AUD 34,000 - 55,000; Full time

Job summary

Shangri-La Sydney in The Rocks, NSW, is seeking a passionate Reservations Agent to represent our renowned luxury hotel. You will handle guest inquiries, provide information on the hotel, its location, facilities and outlets, and help guests choose Shangri-La as their preferred stay.

You will deliver exceptional service over the phone, manage calls with professionalism, maintain accurate guest profiles in Opera PMS, and collaborate with colleagues to ensure a seamless guest journey, even during

Qualifications

• Previous hotel Reservations or guest services experience.
• Strong knowledge of Opera PMS or quick learner.
• Ability to manage multiple tasks with composure.

Responsibilities

• Warmly welcome guests and manage inbound calls.
• Provide information about the hotel, facilities and outlets.
• Maintain guest profiles and update data in Opera PMS.
• Resolve guest requests promptly and accurately.
• Coordinate with hotel teams to ensure seamless service.
• Handle high-pressure situations with professionalism.
• Adhere to rotating roster including overnights.

Skills

Excellent communication

Multitasking

Guest focus

Team collaboration

Tools

Opera PMS

Job description

Shangri-La Sydney in The Rocks, NSW, is seeking a passionate Reservations Agent to represent our renowned luxury hotel. You will handle guest inquiries, provide information on the hotel, its location, facilities and outlets, and help guests choose Shangri-La as their preferred stay.

You will deliver exceptional service over the phone, manage calls with professionalism, maintain accurate guest profiles in Opera PMS, and collaborate with colleagues to ensure a seamless guest journey, even during