Luxury Guest Services Coordinator

Park Hyatt; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Shift meals

Spa/F&B discounts

Hyatt accommodation worldwide

Learning programs

Paid family leave

Inclusive team

Job summary

Park Hyatt Sydney is seeking a Front Office Receptionist to facilitate efficient communications for guests and colleagues, while operating the switchboard and paging systems and managing wake-up calls with precision.

You will remain calm and professional during emergencies, be knowledgeable about hotel products and services, and ensure timely follow-up on guest requests within 15 minutes. Fluency in English and hotel experience are valued for this role.

Qualifications

• Strong telephone and communication skills.
• Proficient in MS Office.
• Good organisational abilities.
• Ability to work well under pressure.
• Fluent in English.
• 6 months hotel experience at comparable standards desired.

Responsibilities

• Facilitate efficient communications for guests and staff.
• Operate switchboard, paging system and related equipment.
• Log wake-up calls accurately (automatic or manual).
• Respond to emergencies calmly and maintain discretion.
• Be fully conversant with hotel products and services to handle inquiries.
• Log requests and ensure follow-up within 15 minutes.

Skills

Telephone & communication

MS Office proficiency

Organisational skills

Work under pressure

English fluent

Hotel experience

Job description

Park Hyatt Sydney is seeking a Front Office Receptionist to facilitate efficient communications for guests and colleagues, while operating the switchboard and paging systems and managing wake-up calls with precision.

You will remain calm and professional during emergencies, be knowledgeable about hotel products and services, and ensure timely follow-up on guest requests within 15 minutes. Fluency in English and hotel experience are valued for this role.