Luxury Front Office Team Leader - Training & Guest Service

Hyatt Hotels Corporation; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

Hyatt accommodation

Job summary

Park Hyatt Sydney is seeking a professional Team Leader to join our Front Office team. You will support the Front Office Management in delivering luxury guest service with a courteous, professional, and flexible approach.

The role requires strong communication, training abilities, and a solid understanding of hotel operations. Permanent residency in Australia is required; the position offers Hyatt benefits and career growth within a globally renowned luxury brand.

Qualifications

• Excellent communication and customer relations skills.
• MS Office, email and Opera PMS proficiency.
• Ability to train and mentor staff across levels.
• Understanding of business needs, financial reporting and productivity requirements.
• Hotel reservation experience is preferred.
• Australian permanent residency or unlimited working rights required.

Responsibilities

• Assist Front Office Management in efficiently managing the department and delivering courteous service.
• Ensure Front Office staff are informed about products, services, promotions, policies and information.
• Develop skills and effectiveness of Front Desk staff through training, coaching and mentoring.

Skills

Communication

Customer relations

Training ability

Business awareness

Tools

MS Office

Opera PMS

Job description

Park Hyatt Sydney is seeking a professional Team Leader to join our Front Office team. You will support the Front Office Management in delivering luxury guest service with a courteous, professional, and flexible approach.

The role requires strong communication, training abilities, and a solid understanding of hotel operations. Permanent residency in Australia is required; the position offers Hyatt benefits and career growth within a globally renowned luxury brand.