Reservation Agent

Park Hyatt; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift meals

Spa & F&B discounts

Hyatt accommodation

Learning & development

Employee assistance

Paid family leave

Diversity & inclusion

Job summary

Park Hyatt Sydney is seeking a Reservation Agent to manage guest reservations and update records under the supervision of the Guest Relations Executive. This role offers an inclusive, international environment within the hotel group, with potential opportunities to work in Australia or overseas.

You will handle multi-channel inquiries, monitor room availability, and apply revenue practices to maximise bookings while delivering exceptional guest service.

Qualifications

• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Opera/Fidelio knowledge desirable.
• Experience in Travel/Hotel industry preferred.
• Good MS Office skills preferred.

Responsibilities

• Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments
• Monitoring inventory of rooms
• Ensure active Upselling in every sales call
• Apply established Revenue Management strategies and tactics

Skills

MS Office

Work under pressure

Positive attitude

Opera/Fidelio

Travel industry knowledge

Education

Diploma/Certificate in Hospitality or Tourism

Job description

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

In the role of Reservation Agent you will be responsible for updating and managing the guest's reservation. Reporting to the Guest Relations Executive, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.

Main Responsibilities

• Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments
• Monitoring inventory of rooms
• Ensure active Upselling in every sales call
• Apply established Revenue Management strategies and tactics

Qualifications

• Good Computer Skills particularly in the use of MS Office.
• Ability to work under pressure
• Positive, can-do attitude
• Diploma/certificate in Hospitality or Tourism Management is desirable
• Knowledge of Opera/Fidelio is desirable
• Preferable prerequisite knowledge of the Travel/Hotel industry but not essential

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt