Luxury Reservations Coordinator: Elevate Guest Experiences

The EVE Hotel; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

The EVE Hotel invites you to join as a Reservations Coordinator, a central role in delivering exceptional guest experiences at our Surry Hills property. You are the face of The EVE, guiding guests with warmth and precision while presenting bespoke services and luxury rates.

You will manage inquiries by phone and email, cross-sell premium offerings, and work within our yield strategy to optimize revenue. This on-site position requires a proactive, guest-focused professional with hospitality

Qualifications

• Minimum 1 year experience in a similar role in a 5-star hotel.
• Familiarity with Opera Cloud is a distinct advantage.
• Processing reservations via phone, email, and third‑party websites.

Responsibilities

• Process reservation inquiries via phone and email with grace and efficiency.
• Provide guests with accurate and engaging details about our rates and bespoke services.
• Skillfully cross-sell and up-sell our luxury offerings to enhance each guest’s stay.
• Adhere to yield management by managing room rates to optimize hotel revenue.

Skills

Reservation experience

Opera Cloud familiarity

Phone & email handling

Rates, packages, room types knowledge

Guest service excellence

Tools

Opera Cloud

Job description

The EVE Hotel invites you to join as a Reservations Coordinator, a central role in delivering exceptional guest experiences at our Surry Hills property. You are the face of The EVE, guiding guests with warmth and precision while presenting bespoke services and luxury rates.

You will manage inquiries by phone and email, cross-sell premium offerings, and work within our yield strategy to optimize revenue. This on-site position requires a proactive, guest-focused professional with hospitality