Reservations Coordinator

TFE Hotels; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

The EVE Hotel in Sydney is seeking a Reservations Coordinator to be the face of the property, handling guest inquiries, confirming bookings, and providing detailed information on rates and bespoke services.

You will cross-sell luxury offerings and contribute to revenue optimization through yield management, with a focus on guest satisfaction and seamless service across a 7-day roster.

Qualifications

• At least 1 year of experience in a similar role within a 5-star hotel.
• Experience handling reservations via phone, email, and third-party sites.
• Understanding of hotel selling status, rates, packages, room types, credit and cancellation policies.
• Availability to work on a 7-day roster.

Responsibilities

• Process reservation inquiries via phone and email with grace and efficiency.
• Provide guests with accurate and engaging details about rates and bespoke services.
• Skillfully cross-sell and up-sell luxury offerings to enhance each guest's stay.
• Adhere to yield management by managing room rates to optimize revenue.

Skills

Reservations

Customer service

Phone & Email handling

Tools

Opera Cloud

Job description

JOIN THE VISIONARIES AT THE EVE HOTEL AS A RESERVATIONS COORDINATOR

Nestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace.

The EVE Hotel is set to redefine luxury with a dash of iconoclasm. We're not just a hotel; we're a celebration of Sydney’s vibrant spirit, a place where art, music, and culinary delights converge to create unforgettable experiences.

Our Mission

At The EVE, we're on a quest to craft the most extraordinary Sydney hospitality experience. We're not content with merely meeting expectations—we're here to shatter them, to surprise and delight our guests at every turn. From grand gestures to the tiniest details, we're committed to creating moments that linger in the memory long after our guests have bid us adieu.

Picture Yourself at The EVE

Imagine being the face of The EVE, a beacon of warmth and sophistication in our urban oasis. You're not just an employee; you're a curator of experiences, an ambassador of the area’s rich cultural tapestry. Your enthusiasm is contagious, your professionalism impeccable, and your dedication to guest satisfaction unwavering.

As a Reservations Coordinator, your role will be central to our mission of delivering unparalleled guest satisfaction. You will:

• Process reservation inquiries via phone and email with grace and efficiency.
• Provide guests with accurate and engaging details about our exquisite rates and bespoke services.
• Skillfully cross-sell and up-sell our luxury offerings to enhance each guest's stay.
• Adhere to our yield management strategy by managing room rates to optimize revenue for the hotel.

More about you

• A minimum of one year of experience in a similar role within a 5-star hotel setting.
• Familiarity with Opera Cloud is a distinct advantage.
• Demonstrated experience in processing reservations via phone, email, and third-party websites.
• Understanding of hotel selling status, rates, packages, room types, and credit and cancellation policies is highly desirable.
• Availability to work within a 7-day roster, ensuring seamless service for our discerning guests.

Join Our Ensemble

At The EVE, you're not just joining a team—you're becoming part of a close-knit family dedicated to redefining hospitality. Operated by TFE Hotels, we collectively believe in nurturing talent, fostering creativity, and providing opportunities for growth and development.

After all, when you thrive, The EVE shines even brighter and we know that our success is measured not just by our guests' satisfaction, but by the fulfillment and growth of our team.

Are you ready to be part of something extraordinary? To work in a place where every day brings new inspiration? Then it's time to step into The EVE.