Luxury Reservations Manager: Elevate Guest Experience & Revenue

1 Hotel Melbourne; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Designed by Nature work environment

Health & Wellness events

Birthday and Volunteer paid time

Team Member Recognition programs

Discounted private health insurance

Job summary

1 Hotel Melbourne is seeking a highly skilled Reservations Manager to lead our Reservations and HIVE (Call Centre) team, focusing on guest enquiry and booking experience. You will oversee day-to-day operations, manage room inventory and group bookings, and collaborate with Sales and Events to elevate guest offerings while working with the Revenue Director on proactive strategies to maximize revenue.

This leadership role requires strategic thinking, attention to detail, and the ability to work

Qualifications

• Experience in a 5-star, luxury hotel environment, ideally within properties of 150+ rooms.
• Proven ability to lead, motivate, and manage a team while continuously enhancing guest satisfaction.
• A clear, concise communicator with exceptional attention to detail and problem-solving skills.

Responsibilities

• Lead the Reservations and HIVE (Call Centre) team to enhance the guest enquiry and booking experience.
• Oversee day-to-day operations of the department, manage room inventory and group bookings.
• Collaborate with Sales and Events to elevate guest offerings and work with the Revenue Director on proactive revenue strategies.

Skills

Leadership

Strategic planning

Revenue optimization

Communication

Job description

1 Hotel Melbourne is seeking a highly skilled Reservations Manager to lead our Reservations and HIVE (Call Centre) team, focusing on guest enquiry and booking experience. You will oversee day-to-day operations, manage room inventory and group bookings, and collaborate with Sales and Events to elevate guest offerings while working with the Revenue Director on proactive strategies to maximize revenue.

This leadership role requires strategic thinking, attention to detail, and the ability to work