Luxury Night Manager: Front Office Lead, 11pm–7am

IHG; Sydney; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

IHG colleague accommodation discounts

Dining discounts at IHG hotels

Meal on shift

Uniform provided and laundered

Parking discount for staff

Birthday and wellbeing leave

Learning and development opportunities

Job summary

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You’ll oversee overnight operations for a 509-room luxury property and guide the Front Office team to deliver exceptional service to international guests.

This hands-on role requires strong decision-making, night audit experience and a calm, professional manner. Sponsorship is available for eligible onshore candidates.

Qualifications

• Polished hotel professional with frontline supervisory experience.
• Excellent English communication with guests and colleagues.
• Immaculate presentation reflecting luxury standards.
• Calm, confident decision-maker able to handle guest concerns.
• Experience with night audits and hotel systems.

Responsibilities

• Oversee overnight hotel operations as part of Front Office leadership.
• Lead, coach and support overnight team to maintain high service standards.
• Resolve guest requests, complaints and escalations promptly and professionally.
• Deliver personalised guest experiences, including VIP guests.
• Oversee arrivals, departures and guest services for a seamless experience.
• Perform night audit procedures with accurate financial reporting.
• Monitor safety, conduct property checks and coordinate incident responses.

Skills

Front Office Operations

Team Leadership

English Communication

Professional Presentation

Problem Solving

PMS Knowledge

Night Audit Procedures

Overnight Shift Availability

Tools

Property Management System (PMS)

Job description

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You’ll oversee overnight operations for a 509-room luxury property and guide the Front Office team to deliver exceptional service to international guests.

This hands-on role requires strong decision-making, night audit experience and a calm, professional manner. Sponsorship is available for eligible onshore candidates.