Assistant Night Manager InterContinental Sydney

IHG Hotels & Resorts; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Sponsorship available

Meal on shift

Uniform laundered

Discounted on-site parking

IHG colleague discounts

Job summary

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You will oversee overnight hotel operations for a 509-room property, leading Front Office colleagues and ensuring exceptional service for guests.

This hands-on leadership role requires ownership, sound decision-making, and the ability to manage varied overnight challenges while delivering memorable experiences for guests, VIPs and international visitors.

Qualifications

• Experience in Front Office operations with supervisory/management exposure.
• Ability to engage with international guests and VIPs with professionalism.
• Reflect five-star luxury standards in personal presentation.

Responsibilities

• Oversee overnight hotel operations as part of Front Office leadership.
• Lead, coach and support overnight team to maintain service standards.
• Handle guest requests, complaints and escalations promptly and discreetly.
• Deliver personalised guest experiences, including VIPs and high-profile guests.
• Oversee arrivals, departures and guest services for a seamless experience.
• Complete night audit procedures with accurate financial transactions and reporting.
• Monitor safety, conduct property checks and coordinate incident responses.

Skills

Front Office experience

Supervisory experience

Leadership

English proficiency

Professional presentation

Calm demeanor

Problem solving

Night audit knowledge

PMS familiarity

Team collaboration

Shift readiness

Sponsorship eligibility

Tools

PMS software

Job description

InterContinental Sydney

At InterContinental Sydney, we take pride in delivering exceptional experiences at one of Australia's most iconic luxury hotels. Located in the heart of Circular Quay, our hotel combines historic charm, contemporary luxury and a genuine passion for creating memorable guest experiences.

Our team is growing and we're looking for an experienced and confident Assistant Night Manager to join our hotel leadership team.

You'll play a key role in overseeing the smooth running of our 509-room hotel overnight, leading our Front Office colleagues and ensuring every guest receives the exceptional service expected of InterContinental Sydney.

This is a hands‑on leadership opportunity for someone who enjoys taking ownership, making decisions and managing the varied challenges of hotel operations, while creating memorable experiences for our guests.

Your Day to Day – Inspire Incredible

• Joining our current Front Office leadership team in overseeing overnight hotel operations

• Lead, coach and support your overnight team, maintaining high standards of service, presentation and performance.

• Take ownership of guest requests, complaints and escalated matters, resolving issues promptly, professionally and with discretion.

• Deliver personalised guest experiences, including for VIPs and high-profile guests.

• Oversee over arrivals, departures and guest services, ensuring a seamless and efficient experience

• Complete night audit procedures, ensuring accurate financial transactions, reconciliations and reporting.

• Monitor hotel safety and security, conduct property checks and coordinate responses to incidents or emergencies.
  

What We Need From You

We're looking for a polished, proactive and guest-focused hotel professional with the confidence to lead and make decisions in a luxury hotel environment.

You'll bring:

• Strong experience in hotel Front Office operations, with previous supervisory or management experience

• Proven ability to lead, coach and support a team while maintaining exceptional service standards.

• Excellent English communication skills, both verbal and written, with the confidence to engage professionally with international guests, VIPs and colleagues.

• Immaculate personal presentation and professionalism, reflecting the standards of a five‑star luxury hotel.

• A calm, confident and approachable manner, with the ability to manage challenging situations and make sound decisions.

• Strong problem‑solving skills, attention to detail and a genuine commitment to resolving guest concerns.

• Experience using hotel Property Management Systems and a sound understanding of night audit procedures.

• A proactive, collaborative approach to working with colleagues across the hotel.

• Availability to work overnight shifts 11.00pm to 7.00 am, including weekends and public holidays.

• Sponsorship available for eligible candidates with currently full unlimited work rights who are currently onshore only

Why Join Us?

• $80,341 base salary + super + team benefits

• Sponsorship available for eligible candidates who are currently in Australia and have full unlimited work rights who

• Develop your leadership career in luxury hospitality – gain valuable hotel management experience at one of Sydney's most iconic five‑star hotels.

• Work alongside an experienced leadership team, with exposure to hotel-wide operations, guest relations and team leadership.

• Enjoy complimentary meal on shift, a designer uniform laundered for you and discounted on‑site colleague parking.

• Access exclusive IHG colleague accommodation and dining discounts at hotels and resorts around the world.

• Paid birthday and wellbeing leave, plus access to a national employee benefits platform with discounts across popular brands and retailers.

• Grow with IHG – access learning, development and career opportunities across our global hotel network.

Join our team

If you're an experienced Front Office professional ready to take on greater responsibility in a luxury hotel environment, we'd love to hear from you.

Join InterContinental Sydney and help us Inspire Incredible.