Assistant Night Manager InterContinental Sydney

IHG; Sydney; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

IHG colleague accommodation discounts

Dining discounts at IHG hotels

Meal on shift

Uniform provided and laundered

Parking discount for staff

Birthday and wellbeing leave

Learning and development opportunities

Job summary

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You’ll oversee overnight operations for a 509-room luxury property and guide the Front Office team to deliver exceptional service to international guests.

This hands-on role requires strong decision-making, night audit experience and a calm, professional manner. Sponsorship is available for eligible onshore candidates.

Qualifications

• Polished hotel professional with frontline supervisory experience.
• Excellent English communication with guests and colleagues.
• Immaculate presentation reflecting luxury standards.
• Calm, confident decision-maker able to handle guest concerns.
• Experience with night audits and hotel systems.

Responsibilities

• Oversee overnight hotel operations as part of Front Office leadership.
• Lead, coach and support overnight team to maintain high service standards.
• Resolve guest requests, complaints and escalations promptly and professionally.
• Deliver personalised guest experiences, including VIP guests.
• Oversee arrivals, departures and guest services for a seamless experience.
• Perform night audit procedures with accurate financial reporting.
• Monitor safety, conduct property checks and coordinate incident responses.

Skills

Front Office Operations

Team Leadership

English Communication

Professional Presentation

Problem Solving

PMS Knowledge

Night Audit Procedures

Overnight Shift Availability

Tools

Property Management System (PMS)

Job description

InterContinental Sydney

At InterContinental Sydney, we take pride in delivering exceptional experiences at one of Australia's most iconic luxury hotels. Located in the heart of Circular Quay, our hotel combines historic charm, contemporary luxury and a genuine passion for creating memorable guest experiences.

Our team is growing and we're looking for an experienced and confident Assistant Night Manager to join our hotel leadership team.

You’ll play a key role in overseeing the smooth running of our 509-room hotel overnight, leading our Front Office colleagues and ensuring every guest receives the exceptional service expected of InterContinental Sydney.

This is a hands-on leadership opportunity for someone who enjoys taking ownership, making decisions and managing the varied challenges of hotel operations, while creating memorable experiences for our guests.

Your Day to Day – Inspire Incredible

• Joining our current Front Office leadership team in overseeing overnight hotel operations
• Lead, coach and support your overnight team, maintaining high standards of service, presentation and performance.
• Take ownership of guest requests, complaints and escalated matters, resolving issues promptly, professionally and with discretion.
• Deliver personalised guest experiences, including for VIPs and high-profile guests.
• Oversee over arrivals, departures and guest services, ensuring a seamless and efficient experience
• Complete night audit procedures, ensuring accurate financial transactions, reconciliations and reporting.
• Monitor hotel safety and security, conduct property checks and coordinate responses to incidents or emergencies.

What We Need From You

We're looking for a polished, proactive and guest-focused hotel professional with the confidence to lead and make decisions in a luxury hotel environment.

You’ll bring:

• Strong experience in hotel Front Office operations, with previous supervisory or management experience
• Proven ability to lead, coach and support a team while maintaining exceptional service standards.
• Excellent English communication skills, both verbal and written, with the confidence to engage professionally with international guests, VIPs and colleagues.
• Immaculate personal presentation and professionalism, reflecting the standards of a five-star luxury hotel.
• A calm, confident and approachable manner, with the ability to manage challenging situations and make sound decisions.
• Strong problem-solving skills, attention to detail and a genuine commitment to resolving guest concerns.
• Experience using hotel Property Management Systems and a sound understanding of night audit procedures.
• A proactive, collaborative approach to working with colleagues across the hotel.
• Availability to work overnight shifts 11.00pm to 7.00 am, including weekends and public holidays.
• Sponsorship available for eligible candidates with currently full unlimited work rights who are currently onshore only

Why Join Us?

• $80,341 base salary + super + team benefits
• Sponsorship available for eligible candidates who are currently in Australia and have full unlimited work rights who
• Develop your leadership career in luxury hospitality – gain valuable hotel management experience at one of Sydney's most iconic five-star hotels.
• Work alongside an experienced leadership team, with exposure to hotel-wide operations, guest relations and team leadership.
• Enjoy complimentary meal on shift, a designer uniform laundered for you and discounted on-site colleague parking.
• Access exclusive IHG colleague accommodation and dining discounts at hotels and resorts around the world.
• Paid birthday and wellbeing leave, plus access to a national employee benefits platform with discounts across popular brands and retailers.
• Grow with IHG – access learning, development and career opportunities across our global hotel network.