Lux Night Front Office Manager – VIP Service & Leadership

IHG Hotels & Resorts; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Sponsorship available

Meal on shift

Uniform laundered

Discounted on-site parking

IHG colleague discounts

Job summary

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You will oversee overnight hotel operations for a 509-room property, leading Front Office colleagues and ensuring exceptional service for guests.

This hands-on leadership role requires ownership, sound decision-making, and the ability to manage varied overnight challenges while delivering memorable experiences for guests, VIPs and international visitors.

Qualifications

• Experience in Front Office operations with supervisory/management exposure.
• Ability to engage with international guests and VIPs with professionalism.
• Reflect five-star luxury standards in personal presentation.

Responsibilities

• Oversee overnight hotel operations as part of Front Office leadership.
• Lead, coach and support overnight team to maintain service standards.
• Handle guest requests, complaints and escalations promptly and discreetly.
• Deliver personalised guest experiences, including VIPs and high-profile guests.
• Oversee arrivals, departures and guest services for a seamless experience.
• Complete night audit procedures with accurate financial transactions and reporting.
• Monitor safety, conduct property checks and coordinate incident responses.

Skills

Front Office experience

Supervisory experience

Leadership

English proficiency

Professional presentation

Calm demeanor

Problem solving

Night audit knowledge

PMS familiarity

Team collaboration

Shift readiness

Sponsorship eligibility

Tools

PMS software

Job description

InterContinental Sydney is seeking an experienced Assistant Night Manager to join our leadership team. You will oversee overnight hotel operations for a 509-room property, leading Front Office colleagues and ensuring exceptional service for guests.

This hands-on leadership role requires ownership, sound decision-making, and the ability to manage varied overnight challenges while delivering memorable experiences for guests, VIPs and international visitors.