Luxury Member Experience Specialist

Acquire Intelligence Philippines Inc.; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

On-site training

Competitive salary + super

Melbourne office location

Job summary

Acquire Intelligence is seeking a Member Experience Specialist in Melbourne to provide premium hospitality service to luxury club members by phone, text, and email. You will receive on-site training at the clubs and ongoing support from your Team Leader, working full-time in a busy, high-end environment.

The role requires a warm, confident communicator with 2+ years in luxury hospitality. You will interact with high-profile members, upholding an impeccable service standard, and contribute

Qualifications

• Minimum two years in client-facing luxury hospitality (hotel, concierge or private club).
• Warm, natural voice suitable for unscripted conversations with high-profile members.
• Excellent spoken and written English.
• Polished presentation, tone and manners.
• Right to work in Australia; willingness to undergo background and reference checks.

Responsibilities

• Conduct personalised check-in calls with members.
• Reconnect with lapsing visitors and welcome renewals.
• Assist members with payments and account questions.
• Maintain club tone and log feedback for the club.

Skills

Client-facing hospitality

Warm voice

English fluency

Professional presence

Job description

Acquire Intelligence is seeking a Member Experience Specialist in Melbourne to provide premium hospitality service to luxury club members by phone, text, and email. You will receive on-site training at the clubs and ongoing support from your Team Leader, working full-time in a busy, high-end environment.

The role requires a warm, confident communicator with 2+ years in luxury hospitality. You will interact with high-profile members, upholding an impeccable service standard, and contribute