Member Retention Specialist

Acquire Intelligence; Melbourne; On-site; AUD 64,000 - 76,000; Full time

Benefits offered by this job

On-site training

Chapel Street, South Yarra office

Competitive salary plus super

Job summary

Acquire Intelligence is seeking a Member Experience Specialist to look after top-tier members of a private luxury wellness club. Based on Chapel Street, South Yarra, you’ll greet members by name and handle enquiries by phone, text, and email in the club’s premium voice.

The role includes proactive check-ins, renewals, and helping with payments, with on-site training and ongoing support from a Team Leader; ideal for professionals with a background in luxury hospitality and exceptional

Qualifications

• At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining
• Warm, natural voice and the confidence to hold unscripted conversations with high-profile members
• Polished presentation, tone and manner
• Right to work in Australia and consent to background and reference checks

Responsibilities

• Personalised check-in calls with luxury club members
• Reconnect with lapsed visits and welcome renewals
• Assist members with payments and inquiries
• Capture member preferences and share feedback with the club

Skills

Client-facing experience

Excellent spoken English

Excellent written English

Polished presentation

Job description

Member Experience Specialist

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Look after the top-tier members of a private luxury wellness club. A premium hospitality role by phone, with training on site at the clubs.

Look after the members of a private luxury wellness club

Our client is a leader in premium service. Its high-end members expect white glove care and a club that knows them by name. As a Member Experience Specialist with Acquire Intelligence you are the voice they hear when the club reaches out.

Your days are personalised check-in calls. You will reconnect with members whose visits have lapsed, welcome those approaching renewal and look after anyone who needs a hand with payments, always in the club's tone. You will learn what matters to each member, and share feedback with the club.

What you get

• A premium hospitality role by phone, text and email, built around luxury service and top-tier members
• Training that includes time on site at the clubs, then regular support and development with your Team Leader
• Competitive salary plus super, full time, 38 hours a week
• You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options

What you bring

• At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining
• A warm, natural voice and the confidence to hold an unscripted conversation with high-profile members
• Excellent spoken andwrittenEnglish
• Polished presentation, toneandmanner
• The right to work in Australia, and consent to background and reference checks

About Acquire Intelligence

Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 9,500 people across Australia, the Philippines, the United States and the Dominican Republic. Four values guide how we work:

• Curious and Clever: smart questions spark smart solutions
• Entrepreneurial Energy: think like an owner, solve like a founder
• Fast with Intent: we move fast and deliver real results
• Laugh and Learn: we do not take ourselves too seriously, just our results