Member Retention Specialist

AIAPL Acquire Intelligence Australia Pty. Ltd.; City Of Rockingham; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary plus super

Full time

38 hours a week

Office on Chapel Street, South Yarra

Descripción de la vacante

Acquire Intelligence is seeking a Member Experience Specialist for a luxury private wellness club in Melbourne. You will manage high-profile members by phone, delivering white-glove service, and building relationships through personalised check-in calls.

In this role you reconnect with members, welcome renewals, assist with payments, and relay member feedback to the club. A warm voice, polished presentation, and excellence in English are essential.

Formación

• Two years in a client-facing luxury hospitality role.
• Warm, natural voice with the confidence to hold unscripted conversations with high-profile members.
• Excellent spoken and written English.
• Polished presentation, tone and manner.
• Right to work in Australia, and consent to background and reference checks.

Responsabilidades

• Make personalised check-in calls to top-tier members.
• Reconnect with members whose visits have lapsed.
• Welcome members approaching renewal.
• Assist members with payments, always in the club's tone.
• Share feedback with the club from member interactions.

Conocimientos

Client-facing experience

Luxury hospitality

Excellent spoken English

Excellent written English

Polished presentation

Right to work in Australia

Descripción del empleo

Member Experience Specialist

Look after the top-tier members of a private luxury wellness club. A premium hospitality role by phone, with training on site at the clubs.

Our client is a leader in premium service. Its high-end members expect white-glove care and a club that knows them by name. As a Member Experience Specialist with Acquire Intelligence you are the voice they hear when the club reaches out. Your days are personalised check-in calls. You will reconnect with members whose visits have lapsed, welcome those approaching renewal and look after anyone who needs a hand with payments, always in the club's tone. You will learn what matters to each member, and share feedback with the club.

What you get

• Competitive salary plus super
• Full time
• 38 hours a week
• You will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food options

What you bring

• At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining
• A warm, natural voice and the confidence to hold an unscripted conversation with high-profile members
• Excellent spoken and written English
• Polished presentation, tone and manner
• The right to work in Australia, and consent to background and reference checks

About Acquire Intelligence

Acquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 9,500 people across Australia, the Philippines, the United States and the Dominican Republic.

Four values guide how we work

• Curious and Clever: smart questions spark smart solutions
• Entrepreneurial Energy: think like an owner, solve like a founder
• Fast with Intent: we move fast and deliver real results
• Laugh and Learn: we do not take ourselves too seriously, just our results