Luxury Hotel Duty Manager - Front Office Lead

Crown Resorts Limited; Perth; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Crown Resorts, a premier hospitality group, seeks a Duty Manager for Crown Towers Perth to oversee the Rooms Division during shifts. You will allocate resources, ensure policy adherence, and maintain brand standards across departments.

Candidates should have supervisory or management experience in hotel front office, strong Opera PMS knowledge, and a customer-first mindset. The role requires flexibility to rotate a 24/7 roster and lead a high-performing team.

Formación

• Experience in hotel front office operations at supervisory/management level.
• Strong customer service focus with professional demeanor.
• Proven ability to lead and develop a team.
• Familiarity with Opera PMS or similar hotel systems.

Responsabilidades

• Act as the hotel’s representative for guest concerns, operational issues, and emergencies.
• Manage daily hotel inventory and room availability to meet guest requirements.
• Ensure smooth arrivals and departures, especially for VIP guests.
• Foster positive guest relationships and resolve complaints with discretion and professionalism.
• Lead and develop a high-performing team through coaching, feedback, and recognition.
• Conduct performance reviews and onboard new team members.
• Generate and distribute daily management reports and maintain accurate guest records.

Conocimientos

Hotel management

Microsoft Office

Customer service

24/7 roster

Opera PMS

Educación

Hospitality qualification

Herramientas

Opera PMS

Descripción del empleo

Crown Resorts, a premier hospitality group, seeks a Duty Manager for Crown Towers Perth to oversee the Rooms Division during shifts. You will allocate resources, ensure policy adherence, and maintain brand standards across departments.

Candidates should have supervisory or management experience in hotel front office, strong Opera PMS knowledge, and a customer-first mindset. The role requires flexibility to rotate a 24/7 roster and lead a high-performing team.