Luxury Spa Operations Lead

Crown Melbourne; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Leading luxury resort

Career development

Employee discounts

Job summary

Crown Resorts in Western Australia is seeking an Assistant Spa Manager to support the Crown Spa operations at Crown Towers Perth. You will lead a high-performing team, ensure exceptional guest experiences, and drive revenue while maintaining luxury standards.

The role focuses on delivering personalised service, managing staff rosters and costs, and upholding safety and quality across all spa activities.

Qualifications

• Proven leadership experience in a 5-star luxury spa or similar environment.
• Strong people management skills with the ability to inspire and develop high-performing teams.
• Strong conflict resolution skills.
• Demonstrated experience driving revenue, managing costs and working with financial metrics.
• Exceptional guest service skills with a passion for delivering personalised experiences.
• High level of professionalism, presentation and attention to detail.
• Strong communication, problem-solving and stakeholder engagement skills.
• Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills.
• Relevant qualifications in beauty, massage, health or spa management preferred.

Responsibilities

• Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences.
• Lead, coach and develop a high-performing team across therapists, hosts and attendants.
• Deliver personalised luxury service, manage VIP interactions, and resolve guest feedback effectively.
• Drive revenue growth across treatments and retail through upselling and team engagement.
• Manage labour, rosters, inventory and costs to optimise operational and financial performance.
• Uphold compliance with health and safety standards, proactively identifying and mitigating risk.
• Support training, marketing initiatives and maintain Crown’s service, brand and safety standards.

Skills

Leadership

People management

Conflict resolution

Revenue management

Guest service

Professionalism

Communication

Problem solving

Stakeholder engagement

Spa systems experience

Microsoft Office

Education

Beauty qualifications

Spa management qualification

Tools

Book4Time

Opera

Micros

Microsoft Office

Job description

Crown Resorts in Western Australia is seeking an Assistant Spa Manager to support the Crown Spa operations at Crown Towers Perth. You will lead a high-performing team, ensure exceptional guest experiences, and drive revenue while maintaining luxury standards.

The role focuses on delivering personalised service, managing staff rosters and costs, and upholding safety and quality across all spa activities.