Luxury Spa Operations Lead – Guest Experience

Crown Resorts; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee benefits

Staff discounts

Career development

Job summary

Crown Resorts is seeking an Assistant Spa Manager to support Crown Spa at Crown Towers Perth, driving daily operations, delivering exceptional guest experiences and leading a high-performing team in a luxury environment. You will manage labour, budgets, and VIP interactions, while upholding Crown's service standards and safety policies.

The role focuses on revenue growth, staff development, and seamless coordination with other hotel departments.

Qualifications

• Proven leadership experience in a 5-star luxury spa or similar environment.
• Strong people management skills with the ability to inspire and develop high-performing teams.
• Demonstrated experience driving revenue, managing costs and working with financial metrics.
• Exceptional guest service skills with a passion for delivering personalised experiences.

Responsibilities

• Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences.
• Lead, coach and develop a high-performing team across therapists, hosts and attendants.
• Deliver personalised luxury service, manage VIP interactions and resolve guest feedback effectively.
• Drive revenue growth across treatments and retail through upselling and team engagement.
• Manage labour, rosters, inventory and costs to optimise operational and financial performance.
• Uphold compliance with health and safety standards, proactively identifying and mitigating risk.
• Support training, marketing initiatives and maintain Crown's service, brand and safety standards.

Skills

Leadership

Spa Management

Team Development

Guest Service

Revenue Growth

Operational Excellence

Cost Management

Communication

Education

Spa management qualification

Tools

Book4Time

Opera

Micros

Job description

Crown Resorts is seeking an Assistant Spa Manager to support Crown Spa at Crown Towers Perth, driving daily operations, delivering exceptional guest experiences and leading a high-performing team in a luxury environment. You will manage labour, budgets, and VIP interactions, while upholding Crown's service standards and safety policies.

The role focuses on revenue growth, staff development, and seamless coordination with other hotel departments.