Duty Manager - Crown Towers Hotel

Crown Resorts Limited; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Crown Resorts in Perth is seeking a Duty Manager for Crown Towers to oversee the Rooms Division during your shift, ensuring guest satisfaction and smooth operations. Reporting to the Front Office Manager, you will allocate resources, uphold Crown standards, and lead a team through coaching and performance reviews.

You will need supervisory or management experience in hotel front office operations and a strong knowledge of Microsoft Office; familiarity with Opera PMS is advantageous, and the role

Qualifications

• Supervisory or management experience in hotel front office operations.
• Strong computer skills including MS Office.
• Extensive customer service experience.
• Ability to work across a 24/7 rotating roster.
• Knowledge of Opera Property Management System (or similar).

Responsibilities

• Act as the hotel's representative for guest concerns, operational issues, and emergencies.
• Manage daily hotel inventory and room availability to meet guest requirements.
• Ensure smooth arrivals and departures, especially for VIP guests.
• Foster positive guest relationships and resolve complaints with discretion and professionalism.
• Lead and develop a high-performing team through coaching, feedback, and recognition.
• Conduct performance reviews and support onboarding of new team members.
• Generate and distribute daily management reports and maintain accurate guest records.

Skills

Hotel management experience

Microsoft Office proficiency

Customer service experience

24/7 rotating roster

Opera PMS knowledge

Education

Hospitality or business qualification

Tools

Opera PMS

MS Office

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests. As a Duty Manager at Crown Towers Perth you will be responsible for managing and assisting in the running of the entire Hotel Rooms Division operation during your shift. Reporting to the Front Office Manager, you will appropriately allocate resources across the operation and ensure that Crown's policies, procedures, and brand standards are adhered to across all operational departments. To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations.

Key Responsibilities

• Act as the hotel's representative for guest concerns, operational issues, and emergency situations
• Manage daily hotel inventory and room availability to meet guest requirements
• Ensure smooth arrivals and departures, especially for VIP guests
• Foster positive guest relationships and resolve complaints with discretion and professionalism
• Lead and develop a high-performing team through coaching, feedback, and recognition
• Conduct performance reviews and support onboarding of new team members
• Generate and distribute daily management reports and maintain accurate guest records

You'll bring the following

• Hotel management experience at a departmental level within a superior hotel
• Strong knowledge of computer applications including Microsoft Office suite
• Extensive customer service experience
• Ability to work across a 24/7 rotating roster
• Knowledge of the Opera Property Management System (or similar)

Additional information A hospitality or business-related qualification is highly regarded.

• On top of exciting career possibilities, we offer better exposure to experiences and learning.

To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what's happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.