Duty Manager – Luxury Hotel Front Office Leader

Crown Resorts Limited; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Crown Resorts in Perth is seeking a Duty Manager for Crown Towers to oversee the Rooms Division during your shift, ensuring guest satisfaction and smooth operations. Reporting to the Front Office Manager, you will allocate resources, uphold Crown standards, and lead a team through coaching and performance reviews.

You will need supervisory or management experience in hotel front office operations and a strong knowledge of Microsoft Office; familiarity with Opera PMS is advantageous, and the role

Qualifications

• Supervisory or management experience in hotel front office operations.
• Strong computer skills including MS Office.
• Extensive customer service experience.
• Ability to work across a 24/7 rotating roster.
• Knowledge of Opera Property Management System (or similar).

Responsibilities

• Act as the hotel's representative for guest concerns, operational issues, and emergencies.
• Manage daily hotel inventory and room availability to meet guest requirements.
• Ensure smooth arrivals and departures, especially for VIP guests.
• Foster positive guest relationships and resolve complaints with discretion and professionalism.
• Lead and develop a high-performing team through coaching, feedback, and recognition.
• Conduct performance reviews and support onboarding of new team members.
• Generate and distribute daily management reports and maintain accurate guest records.

Skills

Hotel management experience

Microsoft Office proficiency

Customer service experience

24/7 rotating roster

Opera PMS knowledge

Education

Hospitality or business qualification

Tools

Opera PMS

MS Office

Job description

Crown Resorts in Perth is seeking a Duty Manager for Crown Towers to oversee the Rooms Division during your shift, ensuring guest satisfaction and smooth operations. Reporting to the Front Office Manager, you will allocate resources, uphold Crown standards, and lead a team through coaching and performance reviews.

You will need supervisory or management experience in hotel front office operations and a strong knowledge of Microsoft Office; familiarity with Opera PMS is advantageous, and the role