Duty Manager - Crown Towers Hotel

Crown Resorts Limited; Perth; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

Crown Resorts, a premier hospitality group, seeks a Duty Manager for Crown Towers Perth to oversee the Rooms Division during shifts. You will allocate resources, ensure policy adherence, and maintain brand standards across departments.

Candidates should have supervisory or management experience in hotel front office, strong Opera PMS knowledge, and a customer-first mindset. The role requires flexibility to rotate a 24/7 roster and lead a high-performing team.

Qualifikationen

• Experience in hotel front office operations at supervisory/management level.
• Strong customer service focus with professional demeanor.
• Proven ability to lead and develop a team.
• Familiarity with Opera PMS or similar hotel systems.

Aufgaben

• Act as the hotel’s representative for guest concerns, operational issues, and emergencies.
• Manage daily hotel inventory and room availability to meet guest requirements.
• Ensure smooth arrivals and departures, especially for VIP guests.
• Foster positive guest relationships and resolve complaints with discretion and professionalism.
• Lead and develop a high-performing team through coaching, feedback, and recognition.
• Conduct performance reviews and onboard new team members.
• Generate and distribute daily management reports and maintain accurate guest records.

Kenntnisse

Hotel management

Microsoft Office

Customer service

24/7 roster

Opera PMS

Ausbildung

Hospitality qualification

Tools

Opera PMS

Jobbeschreibung

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.

As a Duty Manager at Crown Towers Perth you will be responsible for managing and assisting in the running of the entire Hotel Rooms Division operation during your shift. Reporting to the Front Office Manager, you will appropriately allocate resources across the operation and ensure that Crown’s policies, procedures, and brand standards are adhered to across all operational departments.

To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations.

Key Responsibilities

• Act as the hotel’s representative for guest concerns, operational issues, and emergency situations
• Manage daily hotel inventory and room availability to meet guest requirements
• Ensure smooth arrivals and departures, especially for VIP guests
• Foster positive guest relationships and resolve complaints with discretion and professionalism
• Lead and develop a high-performing team through coaching, feedback, and recognition
• Conduct performance reviews and support onboarding of new team members
• Generate and distribute daily management reports and maintain accurate guest records

You'll bring the following:

• Hotel management experience at a departmental level within a superior hotel
• Strong knowledge of computer applications including Microsoft Office suite
• Extensive customer service experience
• Ability to work across a 24/7 rotating roster
• Knowledge of the Opera Property Management System (or similar)

Additional information

• A hospitality or business-related qualification is highly regarded

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts.

Our properties in Melbourne, Perth and Sydney have dynamic and diverse facilities featuring features luxury hotels and accommodation, award-winning dining, world-class casinos, pool and spa facilities, conference rooms, shopping and entertainment facilities.

The best part? It’s a place where we create joy for the people who visit us, the cities we live in and the teams we work in. It’s a great place to visit, and an even better place to work.

Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts.

Our properties in Melbourne, Perth and Sydney have dynamic and diverse facilities featuring features luxury hotels and accommodation, award-winning dining, world-class casinos, pool and spa facilities, conference rooms, shopping and entertainment facilities.

The best part? It’s a place where we create joy for the people who visit us, the cities we live in and the teams we work in. It’s a great place to visit, and an even better place to work.