In-Room Dining Manager | Luxury Hotel Leader

Crown Resorts; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Complimentary onsite meals

Generous discounts across Crown hotels

Parking

Dining and entertainment

Job summary

Crown Resorts is seeking a Restaurant Manager to lead the In-Room Dining team at Crown Towers Melbourne. You will drive daily operations, coach leaders, and ensure service excellence in a high-volume room service environment.

Reporting to the Food & Beverage Manager, you will uphold Crown's standards, manage budgets and labour, and inspire a large team to deliver world-class guest experiences. This is an exciting opportunity to advance your hospitality career within Australia’s leading luxury

Qualifications

• Experience leading large-scale F&B operations in a luxury hotel.
• Ability to motivate and develop high-performing teams.
• Strong commercial acumen with budgets and labour management.

Responsibilities

• Lead the day-to-day operations of In-Room Dining, ensuring exceptional service delivery and operational excellence.
• Drive team performance through coaching, mentoring and development of leaders and frontline employees.
• Ensure outlet readiness, grooming standards and compliance with Crown policies and procedures.
• Manage financial performance including budgeting, labour management, cost control and revenue optimisation.
• Uphold Crown's service standards and values across all guest interactions.
• Oversee rostering, workforce planning and succession development within the team.
• Ensure compliance with all health, safety and responsible service obligations.
• Collaborate with key stakeholders across the hotel to continuously enhance the guest experience.

Skills

Leadership

Team development

Budgeting

Operational excellence

Guest experience

Communication

MS Office

Tools

Microsoft Office Suite

Job description

Crown Resorts is seeking a Restaurant Manager to lead the In-Room Dining team at Crown Towers Melbourne. You will drive daily operations, coach leaders, and ensure service excellence in a high-volume room service environment.

Reporting to the Food & Beverage Manager, you will uphold Crown's standards, manage budgets and labour, and inspire a large team to deliver world-class guest experiences. This is an exciting opportunity to advance your hospitality career within Australia’s leading luxury