Luxury Front Office Duty Manager – Lead Guest Experience

IHG Hotels & Resorts; Randwick; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Laundry for business attire

Room discounts

Discount program on products & 서비스

Extensive training

Job summary

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead the Front Office on duty, delivering a luxury guest experience. You will coach the Front Office team, maintain high service standards, and manage VIP guests and IHG Rewards benefits while upholding health, safety and brand expectations.

Flexible, rotating roster required; a Bachelor’s degree in Hotel Administration or related field with two years in management is preferred, and Australian work rights are required.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity
• Unrestricted working rights in Australia (PR/Citizen)– visa sponsorship is not available for this position.
• Licensing and certifications: Valid Australian Driver’s Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification

Responsibilities

• Lead and oversee Front Office & Concierge operations on duty to deliver a luxury guest experience
• Develop and coachFront Office team, ensuring training and support for superior service
• Ensure seamless front/back-of-house operations and VIP/IHG rewards benefits
• Respond to guest feedback and drive continuous improvement
• Conduct regular inspections of public areas and front office to maintain standards
• Align with brand standards and True Hospitality expectations; ensure health and safety adherence

Education

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity

Job description

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead the Front Office on duty, delivering a luxury guest experience. You will coach the Front Office team, maintain high service standards, and manage VIP guests and IHG Rewards benefits while upholding health, safety and brand expectations.

Flexible, rotating roster required; a Bachelor’s degree in Hotel Administration or related field with two years in management is preferred, and Australian work rights are required.