Duty Manager, Luxury Front Office Leader

IHG Hotels & Resorts; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Laundry for business attire

Room discounts

IHG employee discounts program

Best-in-class training

Job summary

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead Front Office and Concierge, delivering a luxury guest experience on a rotating roster.

You will develop the Front Office team, ensure seamless guest service, and uphold brand standards while managing VIP guests and IHG One Rewards benefits. The role emphasises safety, continuous improvement, and collaboration with other departments.

Qualifications

• Bachelor’s degree or higher in Hotel or Business Administration with four years’ guest service/hotel experience, plus two years in a management role.
• Unrestricted working rights in Australia (PR/Citizen) – visa sponsorship not available.
• Valid Australian Driver’s Licence; First Aid/CPR; RSA.
• Willingness to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead and oversee Front Office operations and Concierge to deliver a luxury guest experience.
• Train and support Front Office team; provide service excellence and VIP recognition.
• Manage day-to-day Front Office and Concierge activities; uphold standards and policies.
• Respond to guest feedback promptly and drive continuous improvement.
• Conduct regular inspections of public areas to maintain presentation and service levels.
• Foster a positive team culture through coaching and cross-department collaboration.
• Ensure compliance with health, safety, and local regulations; promote brand standards and service behaviours.
• Champion IHG One Rewards benefits for VIP and regular guests.

Skills

Front Office leadership

Guest service

VIP/Rewards programs

Staff development

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead Front Office and Concierge, delivering a luxury guest experience on a rotating roster.

You will develop the Front Office team, ensure seamless guest service, and uphold brand standards while managing VIP guests and IHG One Rewards benefits. The role emphasises safety, continuous improvement, and collaboration with other departments.