Duty Manager — Luxury Front Office Leader

InterContinental Hotels & Resorts; Randwick; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Laundry for business attire

Room discounts

Training and development

Zusammenfassung

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead the Front Office operations on duty, delivering a luxury guest experience and ensuring seamless service across Reception, Concierge, and related services.

You will develop the Front Office team, uphold brand standards, and respond to guest feedback with a focus on VIPs and loyal members, while maintaining safety and operational excellence.

Qualifikationen

• Bachelor’s degree in Hotel Administration or Business Administration and four years’ guest service experience with two years in a management capacity.

Aufgaben

• Lead and oversee all Front Office operations on duty, including Reception, Concierge/Porter services, to deliver a luxury guest experience.
• Lead and develop the Front Office team with training and support to ensure exceptional service and guest satisfaction.
• Oversee Front Office and Concierge operations, ensuring standards, policies, and procedures are followed.
• Respond to guest feedback and resolve issues to drive continuous improvement.
• Maintain presentation and service standards through regular inspections of public areas and Front Office.

Ausbildung

Bachelor’s degree in Hotel Administration / Business Administration

Jobbeschreibung

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead the Front Office operations on duty, delivering a luxury guest experience and ensuring seamless service across Reception, Concierge, and related services.

You will develop the Front Office team, uphold brand standards, and respond to guest feedback with a focus on VIPs and loyal members, while maintaining safety and operational excellence.