Duty Manager | Full-time | InterContinental Sydney Coogee Beach

InterContinental Hotels & Resorts; Randwick; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Laundry for business attire

Room discounts

Training and development

Job summary

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead the Front Office operations on duty, delivering a luxury guest experience and ensuring seamless service across Reception, Concierge, and related services.

You will develop the Front Office team, uphold brand standards, and respond to guest feedback with a focus on VIPs and loyal members, while maintaining safety and operational excellence.

Qualifications

• Bachelor’s degree in Hotel Administration or Business Administration and four years’ guest service experience with two years in a management capacity.

Responsibilities

• Lead and oversee all Front Office operations on duty, including Reception, Concierge/Porter services, to deliver a luxury guest experience.
• Lead and develop the Front Office team with training and support to ensure exceptional service and guest satisfaction.
• Oversee Front Office and Concierge operations, ensuring standards, policies, and procedures are followed.
• Respond to guest feedback and resolve issues to drive continuous improvement.
• Maintain presentation and service standards through regular inspections of public areas and Front Office.

Education

Bachelor’s degree in Hotel Administration / Business Administration

Job description

Duty Manager | Full-time | InterContinental Sydney Coogee Beach

InterContinental Hotels & Resorts – Coogee NSW

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Perfectly positioned on Sydney’s iconic beachfront, InterContinental Sydney Coogee Beach offers 198 elegantly designed rooms and suites, many with uninterrupted views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

About the Role

As Duty Manager you will lead and oversee all aspects of Front Office whilst on duty, including (but not limited to) Reception, Concierge/Porter services to deliver a luxury guest experience that brings the brand to life.

A little taste of your day-to-day

Lead and develop the Front Office team, ensuring training, tools, and support are in place to deliver exceptional guest service and satisfaction.

Ensure a seamless Front and Back of House experience, with prompt, professional service and personal recognition for all guests, including VIPs and IHG One Rewards members.

Oversee day-to-day Front Office and Concierge operations, ensuring standards, policies, and procedures are upheld.

Respond to guest feedback and complaints, taking swift action to resolve issues and drive continuous improvement.

Conduct regular inspections of public areas, lobby, and front office to maintain presentation and service standards.

Foster a positive team culture through coaching, performance feedback, and collaboration with other departments.

Support the implementation of brand standards, InterContinental service behaviours, and True Hospitality skills.

Ensure compliance with health, safety, and local regulations, including training, risk assessments, and corrective actions.

Champion IHG One Rewards and ensure VIP and regular guests, as well as IHG Rewards Club guests have received all their benefits.

Support departmental goals, projects, and performance metrics in collaboration with the Front Office Manager

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience

Unrestricted working rights in Australia (PR/Citizen)– kindly note that visa sponsorship is not available for this position.

Licensing and certifications: Valid Australian Driver’s Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification

Flexible availability – Willingness to work across a rotating roster, including evenings, weekends, and public holidays, as required by the nature of the hospitality industry.

Physical capability – Comfortable being on your feet for extended periods and able to safely lift, push, and pull items up to 23 kg, with appropriate equipment provided.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/to find out more about us.