Duty Manager – Lead Guest Experience & Team Excellence

C!NC Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous discounts across food & bev

Accommodation discounts

Conference & events discounts

Bottle shop discounts

Employee assistance program

Career development opportunities

Job summary

Coogee Bay Hotel in Sydney’s Eastern Suburbs is seeking an experienced Duty Manager to lead a fast-paced, multi-faceted venue. This hands-on role focuses on delivering exceptional guest experiences while maintaining safety, compliance and high service standards.

You will coach a diverse team across food & beverage and events, manage high-volume operations, and communicate clearly across departments to drive operational excellence.

Qualifications

• Minimum 1 year of Duty Manager experience in a licensed venue.
• Experience in a large, multi-faceted hospitality venue.
• Ability to lead under pressure in a high-volume operation.
• Strong communication and leadership skills.
• Outstanding guest service and hospitality passion.
• RSA competency required; ARCG eligibility preferred.

Responsibilities

• Drive exceptional guest experiences and service standards.
• Lead and coach a high-performing team.
• Maintain compliance across the licensed premises.
• Oversee day-to-day venue operations and delegate tasks.
• Communicate across departments and ensure safety.
• Support operational and service excellence in a dynamic environment.

Skills

Leadership

Communication

Guest service

Team development

Food & beverage knowledge

RSA competency

ARCG competency

Job description

Coogee Bay Hotel in Sydney’s Eastern Suburbs is seeking an experienced Duty Manager to lead a fast-paced, multi-faceted venue. This hands-on role focuses on delivering exceptional guest experiences while maintaining safety, compliance and high service standards.

You will coach a diverse team across food & beverage and events, manage high-volume operations, and communicate clearly across departments to drive operational excellence.