Duty Manager | Full-time | InterContinental Sydney Coogee Beach

IHG Hotels & Resorts; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Laundry for business attire

Room discounts

IHG employee discounts program

Best-in-class training

Job summary

InterContinental Sydney Coogee Beach is seeking a Duty Manager to lead Front Office and Concierge, delivering a luxury guest experience on a rotating roster.

You will develop the Front Office team, ensure seamless guest service, and uphold brand standards while managing VIP guests and IHG One Rewards benefits. The role emphasises safety, continuous improvement, and collaboration with other departments.

Qualifications

• Bachelor’s degree or higher in Hotel or Business Administration with four years’ guest service/hotel experience, plus two years in a management role.
• Unrestricted working rights in Australia (PR/Citizen) – visa sponsorship not available.
• Valid Australian Driver’s Licence; First Aid/CPR; RSA.
• Willingness to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Lead and oversee Front Office operations and Concierge to deliver a luxury guest experience.
• Train and support Front Office team; provide service excellence and VIP recognition.
• Manage day-to-day Front Office and Concierge activities; uphold standards and policies.
• Respond to guest feedback promptly and drive continuous improvement.
• Conduct regular inspections of public areas to maintain presentation and service levels.
• Foster a positive team culture through coaching and cross-department collaboration.
• Ensure compliance with health, safety, and local regulations; promote brand standards and service behaviours.
• Champion IHG One Rewards benefits for VIP and regular guests.

Skills

Front Office leadership

Guest service

VIP/Rewards programs

Staff development

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Perfectly positioned on Sydney’s iconic beachfront, InterContinental Sydney Coogee Beach offers 198 elegantly designed rooms and suites, many with uninterrupted views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

About the Role

As Duty Manager you will lead and oversee all aspects of Front Office whilst on duty, including (but not limited to) Reception, Concierge/Porter services to deliver a luxury guest experience that brings the brand to life.

A little taste of your day-to-day

• Lead and develop the Front Office team, ensuring training, tools, and support are in place to deliver exceptional guest service and satisfaction.

• Ensure a seamless Front and Back of House experience, with prompt, professional service and personal recognition for all guests, including VIPs and IHG One Rewards members.

• Oversee day-to-day Front Office and Concierge operations, ensuring standards, policies, and procedures are upheld.

• Respond to guest feedback and complaints, taking swift action to resolve issues and drive continuous improvement.

• Conduct regular inspections of public areas, lobby, and front office to maintain presentation and service standards.

• Foster a positive team culture through coaching, performance feedback, and collaboration with other departments.

• Support the implementation of brand standards, InterContinental service behaviours, and True Hospitality skills.

• Ensure compliance with health, safety, and local regulations, including training, risk assessments, and corrective actions.

• Champion IHG One Rewards and ensure VIP and regular guests, as well as IHG Rewards Club guests have received all their benefits.

• Support departmental goals, projects, and performance metrics in collaboration with the Front Office Manager

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience

• Unrestricted working rights in Australia (PR/Citizen)– kindly note that visa sponsorship is not available for this position.

• Licensing and certifications: Valid Australian Driver’s Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification

• Flexible availability – Willingness to work across a rotating roster, including evenings, weekends, and public holidays, as required by the nature of the hospitality industry.

• Physical capability – Comfortable being on your feet for extended periods and able to safely lift, push, and pull items up to 23 kg, with appropriate equipment provided.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/to find out more about us.