Luxury Front Desk & Guest Experience Agent

SKYCITY Adelaide Pty Ltd; Adelaide; In loco; AUD 30.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free employee meals

Subsidised car parking

Discounts across SkyCity Adelaide

Discount health insurance

Flu vaccinations

Employee reward and recognition

Career development opportunities

EAP access

Descrizione del lavoro

SKYCITY Adelaide is seeking a Guest Service Agent to join the Front Office team at Eos by SkyCity in Adelaide. You will be the first and last impression for our guests, delivering personalised experiences that embody our brand pillars and luxury stance.

You will manage check-ins, reservations, and guest enquiries, while collaborating with housekeeping, concierge, spa and gaming teams to ensure seamless stays and memorable experiences for every guest.

Competenze

• Experience in hotel or customer-facing roles.
• Strong communication and presentation skills.
• Comfort with reservation systems and technology.
• Positive, proactive service attitude.

Mansioni

• Check-in and check-out for guests.
• Handle reservations and guest enquiries.
• Recommend experiences and hotel services.
• Collaborate with housekeeping, concierge, spa and gaming teams.

Conoscenze

Communication skills

Guest service mindset

Problem solving

Presentation & grooming

Strumenti

Opera reservations system

Descrizione del lavoro

SKYCITY Adelaide is seeking a Guest Service Agent to join the Front Office team at Eos by SkyCity in Adelaide. You will be the first and last impression for our guests, delivering personalised experiences that embody our brand pillars and luxury stance.

You will manage check-ins, reservations, and guest enquiries, while collaborating with housekeeping, concierge, spa and gaming teams to ensure seamless stays and memorable experiences for every guest.