VIP Experience & Operations Lead

Skycitycareers; Adelaide; Presencial; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee meals available at our员工

Subsidised car parking and public form

Discounts across SkyCity Adelaide VenU

Discount health insurance

Free flu vaccinations

Skin checks and other health checks

Employee reward and recognition 프로그램

Career and professional development

Access to Employee Assistance Program

Descripción de la vacante

SkyCity Adelaide is seeking a VIP Rooms Manager to lead the exclusive VIP Rooms, delivering a premium, personalised experience from arrival to departure. You will oversee service across Gaming and Food & Beverage, drive member engagement through tailored recognition and VIP events, and champion compliance and safety across operations.

You will also support Host Responsibility and Financial Crime programs while acting as a trusted expert on gaming operations, promotions and loyalty initiatives.

Formación

• Experienced leader from gaming, hospitality or entertainment.
• Strong commercial acumen and communication skills.
• Solid understanding of compliance and risk obligations.
• VIP or premium service experience preferred.

Responsabilidades

• Lead the operation of the VIP Rooms to deliver premium personalised experiences.
• Oversee service across Gaming and Food & Beverage.
• Drive member engagement through tailored recognition and VIP events.
• Support Host Responsibility and Financial Crime programs; ensure safety and compliance.

Conocimientos

Leadership

Customer service

Stakeholder engagement

Regulatory compliance

Descripción del empleo

SkyCity Adelaide is seeking a VIP Rooms Manager to lead the exclusive VIP Rooms, delivering a premium, personalised experience from arrival to departure. You will oversee service across Gaming and Food & Beverage, drive member engagement through tailored recognition and VIP events, and champion compliance and safety across operations.

You will also support Host Responsibility and Financial Crime programs while acting as a trusted expert on gaming operations, promotions and loyalty initiatives.