Luxury Front Desk Agent — Guest Experience Champion

InterContinental Hotels & Resorts; Sydney; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals

Paid birthday leave

Enhanced parental leave programme

Paid wellness and mental health days

IHG colleague discounts across hotels

Discount platform access

Career development opportunities

Job summary

InterContinental Sydney is seeking a personable Guest Service Agent to support our Front Office team. You will welcome guests, handle check-ins/outs, and respond to inquiries with warm, personalised service in a luxury hotel environment.

Ideal candidates bring Front Office or guest relations experience, exceptional communication skills, and a strong eye for detail. Australian working rights and a cooperative attitude are essential for success.

Qualifications

• Experience in Front Office, reception or guest relations.
• Luxury hotel experience is highly regarded.
• Ability to deliver warm, personalised guest service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and high standards.
• Ability to manage competing priorities in a fast-paced environment.
• Collaborative approach across hotel teams.
• Full Australian working rights.
• Driver's license is advantageous but not essential.

Responsibilities

• Welcome guests and manage check-ins/outs.
• Respond to guest inquiries with personalised service.
• Anticipate guest needs and resolve requests.
• Maintain accurate guest information and reservations.
• Coordinate with other departments to deliver seamless experiences.
• Represent the InterContinental brand through service.

Skills

Front Office experience

Guest relations

Communication skills

Interpersonal skills

Attention to detail

Team collaboration

Customer service

Australian working rights

Driver's license

Job description

InterContinental Sydney is seeking a personable Guest Service Agent to support our Front Office team. You will welcome guests, handle check-ins/outs, and respond to inquiries with warm, personalised service in a luxury hotel environment.

Ideal candidates bring Front Office or guest relations experience, exceptional communication skills, and a strong eye for detail. Australian working rights and a cooperative attitude are essential for success.