Front Office Duty Manager: Lead Our New Luxury Hotel

Crystalbrook Collection; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

F&B discount

Staff rates

Parental leave

Sustainable luxury

Mobility program

Online training

Career development

Job summary

Crystalbrook Sam in Adelaide is seeking a Duty Manager to lead the Front Office during shifts, delivering confident, guest-focused service and smooth operations.

You will coach the Front Office team, manage guest feedback and resolutions, and collaborate with Housekeeping, F&B, Maintenance and Reservations to ensure a seamless guest experience.

This is a brand-new hotel, offering growth opportunities, a dynamic culture and the chance to shape service standards from day one.

Qualifications

• Previous experience as a Duty Manager, Assistant Manager, Front Office Supervisor or similar leadership position within a luxury hotel environment.
• Strong knowledge of Front Office operations and guest services.
• Excellent communication and interpersonal skills.
• Comfort with handling guest concerns, priority management and service recovery.

Responsibilities

• Lead our front office operation during your shift, creating confidence, clarity and momentum across the team.
• Create memorable guest experiences through genuine connection and thoughtful service.
• Coach and inspire the Front Office team with hands-on leadership.
• Own guest feedback and service recovery, resolving concerns calmly and commercially.
• Coordinate across departments (Housekeeping, F&B, Maintenance, Reservations) for a seamless hotel experience.
• Manage arrivals, departures and room movements while upholding presentation and service standards.
• Support VIPs, groups and special occasions with detailed guest recognition.
• Maintain knowledge of hotel systems, procedures, safety, and emergency requirements.
• Complete shift reporting, handovers and operational administration accurately.

Skills

Duty Manager

Front Office Leadership

Guest services

Communication

Decision making

Tools

Opera PMS

Job description

Crystalbrook Sam in Adelaide is seeking a Duty Manager to lead the Front Office during shifts, delivering confident, guest-focused service and smooth operations.

You will coach the Front Office team, manage guest feedback and resolutions, and collaborate with Housekeeping, F&B, Maintenance and Reservations to ensure a seamless guest experience.

This is a brand-new hotel, offering growth opportunities, a dynamic culture and the chance to shape service standards from day one.