Guest Service Agent - Eos By Skycity

SKYCITY Adelaide Pty Ltd; Adelaide; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free employee meals

Subsidised car parking

Discounts across SkyCity Adelaide

Discount health insurance

Flu vaccinations

Employee reward and recognition

Career development opportunities

EAP access

Job summary

SKYCITY Adelaide is seeking a Guest Service Agent to join the Front Office team at Eos by SkyCity in Adelaide. You will be the first and last impression for our guests, delivering personalised experiences that embody our brand pillars and luxury stance.

You will manage check-ins, reservations, and guest enquiries, while collaborating with housekeeping, concierge, spa and gaming teams to ensure seamless stays and memorable experiences for every guest.

Qualifications

• Experience in hotel or customer-facing roles.
• Strong communication and presentation skills.
• Comfort with reservation systems and technology.
• Positive, proactive service attitude.

Responsibilities

• Check-in and check-out for guests.
• Handle reservations and guest enquiries.
• Recommend experiences and hotel services.
• Collaborate with housekeeping, concierge, spa and gaming teams.

Skills

Communication skills

Guest service mindset

Problem solving

Presentation & grooming

Tools

Opera reservations system

Job description

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

Right now, we are looking for Guest Service Agent to join our Front Office team.

About The Opportunity

At Eos by SkyCity, luxury is more than a service standard, it is an experience. As a Guest Service Agent, you will be the first and last impression for our guests, delivering personalised and memorable experiences that bring our five brand pillars to life: Distinctive, Unexpected, Indulgent, Personalised and Magnetic.

Working as part of our Front Office team, you will play a pivotal role in ensuring every guest enjoys a seamless stay from arrival to departure. From managing check-ins and reservations to handling guest enquiries and recommending hotel experiences, you'll create exceptional moments while collaborating closely with housekeeping, concierge, spa and gaming teams. This is an exciting opportunity to join one of Adelaide's leading luxury hotels and be part of a team committed to delivering world-class hospitality.

About You

You are passionate about creating exceptional guest experiences and thrive in a fast-paced, luxury environment. With outstanding communication skills and a genuine commitment to service excellence, you have a natural ability to build rapport with guests and anticipate their needs. You take pride in your presentation, remain calm under pressure and enjoy working collaboratively to exceed expectations.

To be successful in this role, you will bring experience in a hotel or customer-facing environment, strong problem-solving skills and confidence using technology and reservation systems. Experience with Opera is highly regarded, along with a positive attitude, attention to detail and a proactive approach to delivering memorable guest experiences.

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

• Free employee meals available at our employee restaurant
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Fantastic career and professional development opportunities.
• Access to Employee Assistance Program (EAP)

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.