Assistant Venue Manager – In-Room Dining (24/7)

InterContinental Hotels & Resorts; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Birthday Leave

Parental leave

Wellness days

Complimentary meals

Colleague discounts

Learning and development

Job summary

InterContinental Sydney is seeking an Assistant Venue Manager – In-Room Dining to lead our 24-hour luxury In-Room Dining operation, ensuring personalised guest service across all times. Reporting to Conservatory Venue Manager and Director of Food & Beverage, you will drive excellence.

This hands-on role requires supervisory experience and a passion for hospitality; previous managerial experience is not essential.

Qualifications

• Experience leading a luxury In-Room Dining operation.
• Proven ability to manage a 24-hour service.
• Excellent guest service mindset and discretion.

Responsibilities

• Lead and support the In-Room Dining team to deliver luxury service.
• Oversee performance, delivery times, guest feedback and standards.
• Coach team members in Forbes standards and upselling techniques.
• Coordinate with kitchen, Front Office and Housekeeping.
• Respond promptly to guest concerns with professionalism.

Skills

Supervisory experience

Food & Beverage experience

Guest service

Job description

InterContinental Sydney is seeking an Assistant Venue Manager – In-Room Dining to lead our 24-hour luxury In-Room Dining operation, ensuring personalised guest service across all times. Reporting to Conservatory Venue Manager and Director of Food & Beverage, you will drive excellence.

This hands-on role requires supervisory experience and a passion for hospitality; previous managerial experience is not essential.