Logistics Customer Success Specialist

Geeks2U Pty; Sydney; Presencial; AUD 68.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-week onboarding and coaching

Career progression opportunities

Birthday leave & wellbeing leave

Parental leave up to 15 weeks

Employee discount program

Descripción de la vacante

Geeks2U Pty is seeking a Customer Service Specialist to join our Pyrmont office in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure efficient service delivery.

Key responsibilities include handling calls and emails, maintaining registers, and supporting collaboration with sales and finance. A strong emphasis on communication, accuracy, and teamwork will help drive customer satisfaction.

Formación

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector.
• Strong written and verbal communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite, especially Excel, for reporting and data management.

Responsabilidades

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Collaborate with internal teams to address customer needs and ensure seamless service delivery.
• Conduct shipping and invoicing tasks in the inventory management system.
• Liaise with external partners to track shipments and resolve issues.

Conocimientos

Customer service

Office administration

Communication skills

Excel

Teamwork

Educación

Tertiary qualification

Herramientas

Microsoft Office

Descripción del empleo

Geeks2U Pty is seeking a Customer Service Specialist to join our Pyrmont office in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure efficient service delivery.

Key responsibilities include handling calls and emails, maintaining registers, and supporting collaboration with sales and finance. A strong emphasis on communication, accuracy, and teamwork will help drive customer satisfaction.