Customer Happiness Specialist - Bonuses & Growth

Geeks2U; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Office near public transport

Fresh fruit

Casual dress code

Team functions

Job summary

Geeks2U in Sydney is seeking Customer Service Specialists to be the backbone of our brand by delivering exceptional support with a wow factor. We provide full training so no technical knowledge or call centre experience is required.

A typical day includes answering calls, explaining how our service works, scheduling the right technician, and resolving post-service queries with a friendly, courteous approach.

Qualifications

• Full training provided; no prior technical knowledge or call centre experience required.
• Answer inbound calls and capture the nature of the issue, explain our service to new customers.
• Provide friendly, courteous and efficient customer service to both customers and field technicians.

Responsibilities

• Answer inbound calls from new and existing customers
• Capture the nature of the issue and explain to new customers how our service works
• Schedule appointments with the right technician for the job
• Resolve customer concerns and post service queries
• Provide friendly, courteous and efficient customer service to both customers and field technicians

Job description

Geeks2U in Sydney is seeking Customer Service Specialists to be the backbone of our brand by delivering exceptional support with a wow factor. We provide full training so no technical knowledge or call centre experience is required.

A typical day includes answering calls, explaining how our service works, scheduling the right technician, and resolving post-service queries with a friendly, courteous approach.