Customer Service Specialist

Geeks2U; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Office near public transport

Fresh fruit

Casual dress code

Team functions

Job summary

Geeks2U in Sydney is seeking Customer Service Specialists to be the backbone of our brand by delivering exceptional support with a wow factor. We provide full training so no technical knowledge or call centre experience is required.

A typical day includes answering calls, explaining how our service works, scheduling the right technician, and resolving post-service queries with a friendly, courteous approach.

Qualifications

• Full training provided; no prior technical knowledge or call centre experience required.
• Answer inbound calls and capture the nature of the issue, explain our service to new customers.
• Provide friendly, courteous and efficient customer service to both customers and field technicians.

Responsibilities

• Answer inbound calls from new and existing customers
• Capture the nature of the issue and explain to new customers how our service works
• Schedule appointments with the right technician for the job
• Resolve customer concerns and post service queries
• Provide friendly, courteous and efficient customer service to both customers and field technicians

Job description

Does the thought of making a customer smile give you the urge to do a celebratory fist pump? Is helping to solve a customer’s problem something that you were born to do? How would you like to earn bonuses, simply for doing your job?

Our Customer Service Specialists are the backbone of Geeks2U. We know that nothing is more important to our brand than exceptional customer service, and the wow factor our awesome team provides sets us apart from the pack!

Don’t worry, we will provide you with full training so no technical knowledge or call centre experience is required!

A typical day in the life might include:

• Answer inbound calls from new and existing customers


• Capture the nature of the issue and explain to new customers how our service works


• Schedule appointments with the right technician for the job


• Resolve customer concerns and post service queries


• Provide friendly, courteous and efficient customer service to both customers and field technicians

What’s in it for you?

• Opportunities for future personal growth and career development


• Spacious new office space in a great area and super close to public transport


• Fresh fruit to snack on during the day and excellent kitchen facilities


• Casual dress code


• Regular team functions

If you get a kick out of making people happy, and have a knack for customer service, we want you!