Logistics Customer Support Specialist - Growth & Solutions

DHL Supply Chain; Sydney; In loco; Confidential; Tempo pieno

Descrizione del lavoro

DHL Supply Chain Australia is seeking a Customer Service Representative in Erskine Park, Sydney to support phone and email inquiries, report KPIs, and maintain strong service relationships within a fast-paced logistics environment.

You will handle daily tasks with autonomy, use Microsoft Office tools, and contribute to high-quality, timely service while growing professionally in a supportive DHL team.

Competenze

• Customer service experience (phone and email).
• Proven ability to resolve escalations.
• Excellent knowledge of Microsoft Office applications.
• Demonstrated ability to multi-task.

Mansioni

• Customer support via phone and email
• Daily KPI reporting
• Manage service relationships
• Ensuring quality & service standards are met

Conoscenze

Customer service

Escalation handling

Communication

Multitasking

Strumenti

Microsoft Office

Descrizione del lavoro

DHL Supply Chain Australia is seeking a Customer Service Representative in Erskine Park, Sydney to support phone and email inquiries, report KPIs, and maintain strong service relationships within a fast-paced logistics environment.

You will handle daily tasks with autonomy, use Microsoft Office tools, and contribute to high-quality, timely service while growing professionally in a supportive DHL team.